RV Funtown, Cleburn, TX

kgarrett9999 wrote:
I bought a travel trailer from them in October. They were easy to do business with.

I just returned yesterday from a 3700 mile trip with my trailer and I did have to replace one of the tires due to a separated sidewall. Both tires also were wearing excessively on the inside, so I need to contact their service department to follow up with them about warranty and/or recommendations.

Will post later about their customer service.

Well I went to Funtown for service on my travel trailer. I was not impressed at all. I did not make an appointment and of course I didn't expect to have my problem addressed immediately, but I didn't expect to have to beg the service guy to come out to my tt just to let me explain the issue so I could leave it. He was initially rude though I will admit that after I convinced him to at least walk out to the tt to look at it he did seem ok. Things were going pretty well till he got it written up and proceeded to tell me that it would be 4-5 weeks before they "LOOK" at it. That doesn't include getting approval for the warranty work, ordering parts if needed, etc.

The issue to me at least is minor and he did seem to indicate that they might at least look at it within two weeks after further discussion about the timing and the fact that I'm planning a weekend trip in two weeks. He said they might be able to at least look at it and then I can pick it up for use while they do the parts ordering etc.

Since I am in the market for a new tt, I did discuss the issue with my salesman(same that sold me the tt being serviced) and he said he would contact the service manager on my behalf.

Bottom line is if they can't give me reasonable service on this unit, I won't buy another from them. I did find that RV-Max down the road is also a Forest River dealer. They told me that they can do warranty work on the unit and that I should expect 1-2 days to assess the issue or I can set an appointment and then of course they have to deal with Forest River for warranty approval, parts etc at that point.

preacher238 wrote:

bradnailer wrote:
My folks bought their 5th wheel from there and it was a good experience for them. Don't be fooled into thinking you'll get the same price from FuntownRV in Cleburn, Waco and San Angelo. Friend of mine priced the same trailer in San Angelo and Cleburn and Cleburn was $2,500 less.

Oh how right you are...I live in San Angelo, and I WILL NOT buy here. With the oil boom going on out here right now, they are WAY overpriced....as are most RV places out here in West TX. I priced one of the trailers I am interested in at both places and Cleburn was 3000 less....

We live in Midland and ended up buying our travel trailer at FuntownRV in Waco. They knocked the socks off everyone in West Texas. The oil boom has pretty well moved the price of everything upward out here. I tried to do business with the dealer in San Angelo and the guy would not return my call.

bradnailer wrote:
My folks bought their 5th wheel from there and it was a good experience for them. Don't be fooled into thinking you'll get the same price from FuntownRV in Cleburn, Waco and San Angelo. Friend of mine priced the same trailer in San Angelo and Cleburn and Cleburn was $2,500 less.

Oh how right you are...I live in San Angelo, and I WILL NOT buy here. With the oil boom going on out here right now, they are WAY overpriced....as are most RV places out here in West TX. I priced one of the trailers I am interested in at both places and Cleburn was 3000 less....

My folks bought their 5th wheel from there and it was a good experience for them. Don't be fooled into thinking you'll get the same price from FuntownRV in Cleburn, Waco and San Angelo. Friend of mine priced the same trailer in San Angelo and Cleburn and Cleburn was $2,500 less.

Thank you all so much for your input. We stopped by there today on our way home to check out the showroom.

First off, they have a VERY nice showroom. Well laid out, and easy to access. As well, they did not over pressure you. They were available to answer any questions, but otherwise did not bug you...one of my pet peeves!!

Secondly, I wish i was wealthy!!! LOL....they had a NICE 5th wheel that was WAY out of my range...so back to TT!!

I found a real nice Rockwood Ultralight 2909 SS that my wife really liked.

So we shall see...

This should be an interesting read. I am looking forward to your follow-up.

I bought a travel trailer from them in October. They were easy to do business with.

I just returned yesterday from a 3700 mile trip with my trailer and I did have to replace one of the tires due to a separated sidewall. Both tires also were wearing excessively on the inside, so I need to contact their service department to follow up with them about warranty and/or recommendations.

Will post later about their customer service.

Bought our TT from there in December. Got a good deal. Good experience. Haven't had any issues with trailer, so as far as repairs and such, I have no idea how they may be. But otherwise I feel comfortable with them.

newman fulltimer wrote:
great place great people go for it

I too was wondering about this dealership and it is good to read your positive (if short) endorsement.

Care to expand on your experience with them?

great place great people go for it