But it isn't just trying to sell something too big for what they have to tow with...it's not knowing what you are selling or who you are selling it to...
Case in point.
Avondale CW - Wife and I were (and still are) starting our Trailer hunting experience and we went to the local CW. We walked around the lot for about 45 minutes to an hour looking. No one bothered us and we were able to compare models to our hearts content. Then, we went inside to find a salesman...They hook us up with some guy and after the introductions we get outside and the first words out of his mouth were, "Are you looking at coleman trailers?"
"No, we were looking at a Starcraft you have over there."
He looked at us and said,"Oh good, because Coleman trailers are pieces of ****."
"Uhh, okay...glad to know that."
We get over to the Starcraft 245DS they had and went in and looked at it some more with the salesman in tow. We talked about options and what not and I remembered something I had read on this forum.
"I was looking at the tires on the trailer, would it be better to get higher rated tires, or just use the ones that come with it?"
"Oh, I would dump those tires in a heartbeat. The next grade up would be much better and more dependable."
We talked to him for a few more minutes, then said our goodbyes.
Fast forward 3 weeks...Same Salesman, Same trailer...now we are discussing ordering the same trailer with some upgrades (one being tires) and wanted to ask some questions.
Again I asked him about better tires and he told me, "No, those tires are fine, I would run the hell out of them until it is time to change them."
I kind of did a double take...I asked him why last time he said that they were worthless and needed to be changed...
"Hmmm, I don't remember that."
"Yeah, it was like three weeks ago, you also told us that the Coleman trailers were pieces of ****."
As I watched the color drain out of his face because there were other sales and managerial staff around. He told me that I had to have been mistaken as to what he said...
The wife and I thanked him for his time, and then left.
Yeah, they probably see dozens of people in a week, but if you are going to sling mud about your company's product to the public be sure you can take the heat if it comes flying back at you.