Picked up the new travel trailer on Monday. TV worked great at the dealer and at home that evening. Tuesday go out to the trailer to load and organize a few things so I turned on the TV. Came on great but I got busy so I'm not sure how long it lasted but when I finally looked at it the screen was dark blue. Sound was fine.Finally turned it off and went on about my tasks. A few hours later decided to try it again. Came on great, but within a minute or two, it died again. Same thing blue screen but sound was fine. I've now duplicated it 3 or 4 times. Dealer says I have to actually bring it in before he'll order a new TV. He wants his techs to verify the TV is broke and "not just a setting". No biggie except the dealer is over an hour away.The set didn't come with a manual, but I've run through all the settings and there is nothing that says turn the damn screen off after x minutes but leave the sound on.When I googled the issue I did find an identical problem that the recommendation was to replace a capacitor.Not really looking for a solution, just venting before I call the dealer back and demand that they order a new set.

When you say "run through the settings", does that mean you have on screen display? can you see any channel numbers displayed?

Standard warranty they have to check it before they are allowed to order a new one. Ask if you can just bring the TV back and not the rig but they will want to check the wiring in the rig! too!!

Double check to make sure you are getting a good digital signal. A lot of TVs I have seen give you a blue screen when a signal is lost.

When I first turn it on I have a picture for about 2-3 minutes. That is when I'm able to run through the settings. I was really being facetious about the settings. No TV has a setting that says turn me off after 2-3 minutes of enjoyment. There is a sleep timer, but that turns the entire TV off, not just the display.Check what before they order a new one? The screen is blue and not displaying a pic. Nothing to actually check. Does it on both the antenna and DVD. All connections are good and solid. Actually his reason for me bringing it in is that if it isn't broke and he orders a new one then it comes out of his pocket. I've had plenty of other businesses order and even send me replacement items without the "broken" unit to check. Many ask that you simply use the same box that the replacement came in to return the old unit.Even driving over there with just the TV isn't really a good option. It is 150+ miles round trip. And to top it off, he wouldn't even setup an appointment because he was too busy this week due to end of month sales and told me to call back next week to set an appointment. When I spend $37,000 I actually expect to have better customer service.

ChooChooMan74 wrote:Double check to make sure you are getting a good digital signal. A lot of TVs I have seen give you a blue screen when a signal is lost.It did the same thing with a DVD.

Sansui TV Dead First Day | Good Sam Community

36 Replies

kgarrett9999
Explorer
May 28, 2014
And if it were just the signal, I should at least be able to see the menu/setup.
kgarrett9999
Explorer
May 28, 2014
ChooChooMan74 wrote:
Double check to make sure you are getting a good digital signal. A lot of TVs I have seen give you a blue screen when a signal is lost.

It did the same thing with a DVD.
kgarrett9999
Explorer
May 28, 2014
When I first turn it on I have a picture for about 2-3 minutes. That is when I'm able to run through the settings. I was really being facetious about the settings. No TV has a setting that says turn me off after 2-3 minutes of enjoyment. There is a sleep timer, but that turns the entire TV off, not just the display.

Check what before they order a new one? The screen is blue and not displaying a pic. Nothing to actually check. Does it on both the antenna and DVD. All connections are good and solid.
Actually his reason for me bringing it in is that if it isn't broke and he orders a new one then it comes out of his pocket.

I've had plenty of other businesses order and even send me replacement items without the "broken" unit to check. Many ask that you simply use the same box that the replacement came in to return the old unit.

Even driving over there with just the TV isn't really a good option. It is 150+ miles round trip. And to top it off, he wouldn't even setup an appointment because he was too busy this week due to end of month sales and told me to call back next week to set an appointment.

When I spend $37,000 I actually expect to have better customer service.
ChooChooMan74
Explorer
May 28, 2014
Double check to make sure you are getting a good digital signal. A lot of TVs I have seen give you a blue screen when a signal is lost.
past-MIdirector
Explorer
May 28, 2014
Standard warranty they have to check it before they are allowed to order a new one. Ask if you can just bring the TV back and not the rig but they will want to check the wiring in the rig! too!!
westend
Explorer
May 28, 2014
When you say "run through the settings", does that mean you have on screen display? can you see any channel numbers displayed?

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Sansui TV Dead First Day

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