Shout out to Andersen Hitches
Hey all. I had a pretty awesome experience today. Let me explain...
First, I'm not an employee of Andersen hitches or in any way affiliated. I'm just a dude with a big travel trailer.
My tow experience today was hell. Sway was brutal! 5 hours with white nuckles. I figured it was a problem with my new truck. I was not a happy camper. Pun intended!
When disconnecting my hitch, the Andersen WD hitch, I found it was falling apart. The red sway material was being pushed out, like cheese from a tube. That's the best explanation I have of the problem.
So I called Andersen to ask them if this was ok. Amy got back to me within he hour, after business hours I might add, and asked me to text her a picture. Her next response was that a new part would be mailed out right away.
No arguments, no explanation, no attempt to weasel out of their "lifetime warranty". She made no attempt to blame it on me, or explain it away. She just shipped a new hitch. I asked her if it was a common problem, and she said it was the first they had ever seen of it. But still, no questions about covering it under warranty.
You can argue the merits of their product, it's unique and weird. But their customer service is TOP SHELF.
I was seriously impressed today.
First, I'm not an employee of Andersen hitches or in any way affiliated. I'm just a dude with a big travel trailer.
My tow experience today was hell. Sway was brutal! 5 hours with white nuckles. I figured it was a problem with my new truck. I was not a happy camper. Pun intended!
When disconnecting my hitch, the Andersen WD hitch, I found it was falling apart. The red sway material was being pushed out, like cheese from a tube. That's the best explanation I have of the problem.
So I called Andersen to ask them if this was ok. Amy got back to me within he hour, after business hours I might add, and asked me to text her a picture. Her next response was that a new part would be mailed out right away.
No arguments, no explanation, no attempt to weasel out of their "lifetime warranty". She made no attempt to blame it on me, or explain it away. She just shipped a new hitch. I asked her if it was a common problem, and she said it was the first they had ever seen of it. But still, no questions about covering it under warranty.
You can argue the merits of their product, it's unique and weird. But their customer service is TOP SHELF.
I was seriously impressed today.
