So we picked up our TT tonight.

I had to take my TT back to the dealer to exchange my wdh bars. During the course of working on my trailer, I struck up a conversation with the Service Mgr. He told me that the owner had actually received complaints as to the lenght of the PDI. He said that some people were in a hurry to leqve with the RV, and others had previous RV ownership and did not want or welcome a lenghty disortation on the basic systems. Maybe the dealerships should inquire with the buyers as to how much experience they have with RVs and how much help or assistance they may need. If they need extensive explanation and assistance, then schedule the PDI for a mutual time when someone can work with the buyers till they finally grasp the operation of the RV systems. Some folks will require much more explanation than others. I certainly would not want my PDI to last a minute over a half hour. Others will need the best part of a day till they grasp all the systems.

I owned three cabover campers prior to my first TT. My PDI walk through lasted all of ten minutes and I was more than happy. I don't expect a dealership to teach me about RVing, just the basics of the unit and how things work. I would not have been happy to be subject to a lengthly discord on basic RV stuff. However, for the OP, I suspect longer would have been better and maybe letting the dealership know that more time will be needed and that picking up the trailer earlier in the day might have been better. Unfortunatly, there are two sides to most story's and we have the one side of a disappointed customer. I suspect the manager of the dealership could ask the customers to bring the unit back and then start the whole process over and take all the time necessary to accommodate the customer. That is what I would do if the manager. Customer service is everything these days.