So we picked up our TT tonight.
We had an appointment with the dealer to pick up our TT tonight. It was a horrible experience that almost had me in tears. I've read on here and several places that it should be about 2 hours. Not ours. Oh no. More like 30 min, if that. The guy kept saying how it was time for him to go home for supper and moving on to the next thing. And heaven help us if we asked a question!
I am so disheartened. I had so many questions. I did ask them but he was so rude and condescending if I needed to ask another to clarify or if I repeated back to him to make sure I was understanding what he was saying. We almost had a big misunderstanding about the grey tank valves and the winterizing ones. He wouldn't even bother to bend down and show us, just pointed in the general direction and I didn't understand which was which. That was when he ignored me and started to talk to my husband about another part of the trailer. What???
I had a billion questions going in but the guy moved from one thing to the other so fast it was hard to get a sense of what was what. Now I have even more questions and nowhere to turn but here. All are ridiculous newbie questions, I'm sure, but I figured with how much we spent and seeing this is our first rv the guy would cut us some slack.
At one point I opened the toilet to look inside and he looked and me and sneered "what? Don't tell me you've never used a toilet before." What? So rude. And no, actually I have never used an rv toilet before. I had read some on here and all of a sudden I wasn't clear when to add water to the bowl- before or after use and how exactly one did that. I now know you step on the peddle half way to get water in. I would never have known had I not asked.
I have no clue about our water heater or how it works. :( all he said was here it is, it's ready to go for use. That's it. I looked at him and tried to engage him to give further information but he quickly moved on to next thing. I don't even know enough about the water heater to know what questions to have asked. I just know that I really don't know what to so with it. I expected more info regarding this.
The list goes on. It was a bad experience. Dh was taking video the whole time to try to help us later, should that come up. But my little guy really needed me to take him to the bathroom and the guy refused to stop for 5 min stating that it was being videoed so why wait? As it turns out they missed looking at a few things that I would have liked to have discussed because the guy clearly saw that as his opportunity to wrap things up.
Thankfully dh and I had looked at the unit prior to today (it was a new factory order) so we had a good idea as to what touch ups it needed (thankfully, VERY few).
All in all the unit looks great, if only we had leaned how to use it. So thankful for this forum, which I guess I will now be relying on quite heavily.
I am so disheartened. I had so many questions. I did ask them but he was so rude and condescending if I needed to ask another to clarify or if I repeated back to him to make sure I was understanding what he was saying. We almost had a big misunderstanding about the grey tank valves and the winterizing ones. He wouldn't even bother to bend down and show us, just pointed in the general direction and I didn't understand which was which. That was when he ignored me and started to talk to my husband about another part of the trailer. What???
I had a billion questions going in but the guy moved from one thing to the other so fast it was hard to get a sense of what was what. Now I have even more questions and nowhere to turn but here. All are ridiculous newbie questions, I'm sure, but I figured with how much we spent and seeing this is our first rv the guy would cut us some slack.
At one point I opened the toilet to look inside and he looked and me and sneered "what? Don't tell me you've never used a toilet before." What? So rude. And no, actually I have never used an rv toilet before. I had read some on here and all of a sudden I wasn't clear when to add water to the bowl- before or after use and how exactly one did that. I now know you step on the peddle half way to get water in. I would never have known had I not asked.
I have no clue about our water heater or how it works. :( all he said was here it is, it's ready to go for use. That's it. I looked at him and tried to engage him to give further information but he quickly moved on to next thing. I don't even know enough about the water heater to know what questions to have asked. I just know that I really don't know what to so with it. I expected more info regarding this.
The list goes on. It was a bad experience. Dh was taking video the whole time to try to help us later, should that come up. But my little guy really needed me to take him to the bathroom and the guy refused to stop for 5 min stating that it was being videoed so why wait? As it turns out they missed looking at a few things that I would have liked to have discussed because the guy clearly saw that as his opportunity to wrap things up.
Thankfully dh and I had looked at the unit prior to today (it was a new factory order) so we had a good idea as to what touch ups it needed (thankfully, VERY few).
All in all the unit looks great, if only we had leaned how to use it. So thankful for this forum, which I guess I will now be relying on quite heavily.
