Tacky Company?

bigdogger wrote:

Me Again wrote:

bigdogger wrote:
If it was a mistake, no it is not tacky. If they made the error in their favor would you feel it is tacky for you to ask for a refund? Mistakes happen.

What happen to the old saying "the customer is always right!" that existed for years?

Chris

It is a saying, a saw, a slogan, it has never ever had any relevance in the real world. Do you really believe that any drivel that comes out of someone's mouth must be correct simply because they are a customer? Customers make some pretty outrageous claims, one of which is "you made a mistake in my favor so you must eat it". Suppose you were selling your house for $200000. You typed up the sales contract and the software was set to always place decimal points for currency and the contract accidentally showed the sales price as $2000.00. You didn't catch it, so does the customer (the guy buying your house) get it for two thousand and you just say "so be it, because the customer is always right"?

I agree with your interpretation of the "customer is always right" but IMO what Chris is getting at, and which I agree with, is there was a time when every company wasn't trying to squeeze every penny out of every transaction.

Not to rant but I think in this day-and-age we have 100% de-humanized the customer/business relationship...you used to hear stories about the local hardware store allowing the family down the street to run a tab until they could afford to pay, things like that...maybe that's an extreme example, maybe that was small-town America in the 50s and 60s, but we've lost that and I reserve the right to be a bit sad about it, LOL.