Tacky Company?

bigdogger wrote:

Me Again wrote:

bigdogger wrote:
If it was a mistake, no it is not tacky. If they made the error in their favor would you feel it is tacky for you to ask for a refund? Mistakes happen.

What happen to the old saying "the customer is always right!" that existed for years?

Chris

It is a saying, a saw, a slogan, it has never ever had any relevance in the real world. Do you really believe that any drivel that comes out of someone's mouth must be correct simply because they are a customer? Customers make some pretty outrageous claims, one of which is "you made a mistake in my favor so you must eat it". Suppose you were selling your house for $200000. You typed up the sales contract and the software was set to always place decimal points for currency and the contract accidentally showed the sales price as $2000.00. You didn't catch it, so does the customer (the guy buying your house) get it for two thousand and you just say "so be it, because the customer is always right"?

We have friends that bought a house four over from us (actually before we bought) and the published listing was for less than the seller thought he was listing it for. They bought it at the posted list price.

I worked for a Seattle based department store in the early 80's and the customer was ALWAYS right! But of course they are out of business now, but that slogan was not the reason!

If this company would have called and said "Hi Chris", we see that you received your order of tranny fluid and you have purchased lubes from us for a number of years and are a loyal customer. Just thought we would let you know that we forgot to include the sales tax in this latest transaction, so we are righting it off, and your online account will reflect a $12.32 adjustment! Thanks for doing business with us!

I would most likely said, oh wait, let me give you my credit card info OR I would have said "Thanks, that is a stand up thing to do, you will continue to have my business!"

But as it stands now, when I questioned the charge, they just said I owed it. It was a supervisor that called me for my credit card info over a hour later after I replied yes you can call me to make this additional payment. So they had time to think about how to handle this. When it went to a supervisor she should have been empowered to handle this differently. Either wave it or maybe split the difference!

Chris