The problem with dealers and warranty repairs

JALLEN4 wrote:

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The manufacturer, because of the tremendous volume and expense, converts all the variables in claims by every dealer to a common denominator. They can tell you to the penny which dealer spends more money per claim. They can tell you which dealer has too high an incidence of a particular claim and which area they exceed the group average in whether it be body, engine, electrical. etc. If a dealer does not read the bulletins and is spending more money than others on transmission repairs, for example, they will then start reviewing every claim coming from that dealer.

If the manufacturer determines that a particular dealer is spending too much on warranty repairs, they then will forward this information to their field people who will review it with the Service Manager of the facility and the Dealer or General Manager. If that does not cure the problem and reverse the trend, they will then send in an Audit Team. This team shows up with a list of hundreds of repair orders they want to see. They will review each repair order checking for any abnormalities. When the team leaves, they will sit down with the Dealer and 99% of the time issue a chargeback to the dealership of tens of thousands of dollars. I have seen the chargebacks exceed a half million dollars and personally was hit with one for $200,000.

What I describe is but a small microcosm of the warranty system of major manufacturers. Anyone with even a base understanding of the actual warranty reality would laugh at your guy's claims and assertions and be greatly offended. Sure there are dealers that cheat and or do a very poor job just like every other profession. In reality, pulling the wool over the manufacturers eyes does not last very long. You either do it their way or you do not long exist!