This is what Torklift calls service??? Ridiculous...

I've had my Fastguns for, oh, 10-ish years. A long time ago, someone apparently tried stealing them, but I have the Fastgun locks, and so all they succeeded in doing was busting the handle off of one of them. They must have tossed or kept the handle because it has been MIA since.

So, I'm on vacation this week. Since I'm only about a half hour from the Torklift factory and finally have some time on my hands, I thought I'd go down and see about buying a new handle for my busted Fastgun. Of course, I was fully expecting to have to chip in a few bucks for it, then take it home and weld it back on.

I went down to the factory and talked with Brandon. He proceeded to tell me my Fastguns were very old, and they don't make the handle for them any more. I can see it coming... I'm screwed, "uh boy, time to pony up for new ones." He goes in back and grabs a whole new set of Fastguns, in Arctic White to match my truck and camper. And yup, they're completely different. I go to grab my wallet, and he says "on the house". This is customer service??? I was expecting something a little more dramatic.

We go out to my truck and he proceeds to tell me he doesn't like the way my Superhitch looks, (which is just as old as my Fastguns) and comes out with all new revised braces, turnbuckles and brackets. Again, gratis.

This is what Torklift calls service?? Ridiculous..... What a waste of my time, make me drive all the way down there just to come home with a bunch of "warranty" free stuff--on purchases easily a dozen years ago.
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And for those who don't get my sarcasm, yes, I'm joking when I say 'ridiculous'.
Thank you Torklift...