Dog wrote:
Your post reminded of when we bought our Dodge. I had owed a number of diesel pickups in my business, and of course knew the “basics” of them. The local Dodge dealer was a customer of mine.
I had not had a diesel truck for 5 years and asked the salesman if there was a “wait to start light” on the dash. His response: “OH No. These new ones don’t need them.” (2005 model year)
Of course, the light was there. Scary isn’t it? I still bought the truck, but his answer tipped me to the fact that he was an idiot when it came to trucks and I bargained even harder than normal.
On the first oil change the service writer tried to tell my wife that if we did not do the current recall and re flash the computer she would call “our finance company.” HUH? Our truck was paid for in cash!
Idiot salesman, threating, lying service writers---We scratched this dealer of our list. Customer or not.
Your post reminded me...Went to a different Ford dealer, in Alabama, for an oil change. After he advised they changed the oil and topped off all fluids' I checked to see if the DEF had been topped off. It had not. Even thought the Ford manual specifies the DEF should be filled at oil change intervals. I went back in to ask them to top off the DEF. After 15 minutes they brought me back my truck and said..."All set. Had to add 10 Gallons. That will be $68." That is $6 and change per gallon. Problem is the DEF tank only holds 5.2 gallons. Yeah...Regardless of brand, there are idiots at dealers out there.