Problem is, Wayne, this is not "amazing customer service."
Amazing customer service would have resulted in a sale first time out. Amazing customer service would not have required a complaint thread on this forum. Amazing customer service would not require them to "make things right."
I got nothing but good to say about Torklift products, and I've never had need to work with their customer service, their stuff is so good.
My question to the OP is, aside from fast-tracking you a hitch at a heavily discounted price, did they indicate that they would be making any changes to their customer service so as to not off-put another potential customer in the future?
I just went back and reviewed the original thread, and the main complaint was price, and time to install... 'Nuff said.
