Truck warranty

ksss wrote:

JALLEN4 wrote:
The dealer making the warranty repair is subject to audit on his warranty repairs and can be charged back for his submission. If the manufacturer calls for the replaced part and determines in their opinion it is not warranty, the dealer will eat the part and the labor.

This is a true statement. GM audited a couple local dealers I heard recently and it got expensive for them, due to work that was warrantied that should not have been.

As to being properly treated at a dealership, this works for me, I try to buy from the same two dealers (one GMC and one Chevy). If I find a vehicle or a deal somewhere else, I dealer trade through my preferred dealer. I work with the same salesman (commercial guys at both stores) I drop off some business trinkets (knives, hats and so forth) on occasion. I don't buy that many vehicles (I don't have a fleet business account) but one every couple years. When I test drive I put the gas back in the vehicle when I bring it back. I do the same with loaners when I am having work done. Its noticed and appreciated, I know cause they have said so. The purpose of the story is that if you can establish a relationship with the dealership (OEM doesn't matter) treat them like you would a business partner (because whether your in business or not it is much the same), my experience is that it is returned.

They are not going to warranty something for me that isn't legit, but I get in and out fast, I have yet in 20 years had to fight for fair treatment on warranty work or any work. I get reduced rates at times and have had them even pickup an oil change here and there. This strategy may not be practical for everyone, but something to consider. People are willing to do more for people they know (and like) than those they don't. I know in a perfect world, every customer should be treated the same, but that really isn't reality.

Thanks for the input, valid points. I have purchased two work vehicles from this dealer and I did let them know what I was looking for and asked them to find me a truck. I don't know if they just didn't look very hard or what but I found the truck I wanted after searching the net, it just happened to be 11 hours away.

It seems it would be pretty easy for them to search their system for a truck, I had to search auto trader and go dealer by dealer searching inventory. It took me about 3-4 weeks to find it. So it might just be this dealer just doesn't work very hard for their customers.