Question for those in the know. When trading in a vehicle towards a new one, does the dealer go by auction price of vehicle being traded in or by NADA/KBB? Reason I ask is I had a buyer for my truck, ...
All salespeople want your last buck right now. Dealers want your lifetime business. They are working at odds with each other and it all starts with the pay plans. Same way for techs. Fix the pay plans and you fix the industry. The CarMax model seems to work pretty well, at least at their used locations.