WARNING !! LOCKOUT DANGER
Last month we were on a deer hunt at the North Rim of the Grand Canyon.
One morning my wife decicded to forgo the morning hunt and sleep in.
I left the TT well before dawn, locking both locks on the door as I left..
Later that morning my wife was awoken by our dogs wanting to go out to potty. It was cold out, about 20 degrees, but she knew the dogs would do their buisiness quickly, so she was dressed in sweats, and slippers. After the first dog finished, she was shocked to find that the door had locked behind her!.. Evidently as my testing later revealed, if you use the key to lock the door from outside, then you MUST use a key to unlock it from outside! You can unlock the deadbolt only from inside with the lever,,, The latch will open but remain locked.
DW was panic'd until she tried the truck door, and found that I had forgotten to lock it. A spare set of TT keys were in it, and disaster was averted.
Upon returning home, I contacted FIC who made the lock and told her what had happened... She was very apolgetic and said that she would send me a new lock that should fix it.
What she sent were noew key cylinders, which did NOT change anything... I didn't think it would but I gave it a try just to be sure.
So I called FIC again... This time the lady referred me to her bosses email.
I sent the following to her on 11/12/15.
Hi Whitney.
A couple of weeks ago, my wife and I were on a hunting trip at the North Rim of the Grand Canyon.
One morning my wife decided to stay in bed rather than face the frigid wet conditions. As I left before dawn, I used my key to lock both locks on the TT door.
Later my wife was awoken by our dogs wanting to go out to potty. Wearing slippers and sweats, she took the first dog out, closing the door behind her. A minute later with the first dogs duty done, she discovered that she was locked out! She panic’d as she was not dressed to stay out in 20 degree temps for long. Fortunately when she tried the truck door, I hat forgotten to lock it, and there was a spare TT key in it.
When we returned home, I called your customer service and told the lady what happened. She sent us replacement lock cylinders in an attempt to fix the issue. It didn’t work.
I cannot believe that this is the way the lock should work.
When someone unlocks the door from the inside, then the latch should be unlocked making it impossible for one to get locked out.
I have often done as I did that morning... Locking the door behind me to keep my wife safe... This was just the first time she had went out after I left.
I have not recieved a response back.
I would like to know if other TT locks work the same way?
If this lock is operating as designed, I find that to be unacceptable.
One morning my wife decicded to forgo the morning hunt and sleep in.
I left the TT well before dawn, locking both locks on the door as I left..
Later that morning my wife was awoken by our dogs wanting to go out to potty. It was cold out, about 20 degrees, but she knew the dogs would do their buisiness quickly, so she was dressed in sweats, and slippers. After the first dog finished, she was shocked to find that the door had locked behind her!.. Evidently as my testing later revealed, if you use the key to lock the door from outside, then you MUST use a key to unlock it from outside! You can unlock the deadbolt only from inside with the lever,,, The latch will open but remain locked.
DW was panic'd until she tried the truck door, and found that I had forgotten to lock it. A spare set of TT keys were in it, and disaster was averted.
Upon returning home, I contacted FIC who made the lock and told her what had happened... She was very apolgetic and said that she would send me a new lock that should fix it.
What she sent were noew key cylinders, which did NOT change anything... I didn't think it would but I gave it a try just to be sure.
So I called FIC again... This time the lady referred me to her bosses email.
I sent the following to her on 11/12/15.
Hi Whitney.
A couple of weeks ago, my wife and I were on a hunting trip at the North Rim of the Grand Canyon.
One morning my wife decided to stay in bed rather than face the frigid wet conditions. As I left before dawn, I used my key to lock both locks on the TT door.
Later my wife was awoken by our dogs wanting to go out to potty. Wearing slippers and sweats, she took the first dog out, closing the door behind her. A minute later with the first dogs duty done, she discovered that she was locked out! She panic’d as she was not dressed to stay out in 20 degree temps for long. Fortunately when she tried the truck door, I hat forgotten to lock it, and there was a spare TT key in it.
When we returned home, I called your customer service and told the lady what happened. She sent us replacement lock cylinders in an attempt to fix the issue. It didn’t work.
I cannot believe that this is the way the lock should work.
When someone unlocks the door from the inside, then the latch should be unlocked making it impossible for one to get locked out.
I have often done as I did that morning... Locking the door behind me to keep my wife safe... This was just the first time she had went out after I left.
I have not recieved a response back.
I would like to know if other TT locks work the same way?
If this lock is operating as designed, I find that to be unacceptable.
