Forum Discussion

1oldtruck's avatar
1oldtruck
Explorer
Oct 23, 2014

Warranty Claim Denied

A friend has a 2011 F250 equipped with power folding mirrors. The mirrors gave stopped folding under power. The dealer diagnosed the problem as bad motors and submitted the warranty claim. The repair estimate is $3,000 for both mirrors as the mirrors are sold as an assembly rather than just the motor.

The truck is not used for work, off-roading, or towing and only has around 30,000 miles on it.

Ford has declined the repair claiming the failure is due to damage. There is no visible damage. I summize the mirrors failed after being folded in so many times.

The warranty claim was resubmitted with pictures and denied a second time. Does anyone have a suggestion about trying to reach a resolution with Ford. The dealer advised there is no one to talk to about it.
Tow Vehicles
  • Turtle_n_Peeps's avatar
    Turtle_n_Peeps
    Explorer
    Oct 23, 2014
    $3000 for 2 mirrors!!!!!!!!!!!!! :E :E DANG, that's wacked!!!

    Sorry, can't help you with your problem.
  • WyoTraveler's avatar
    WyoTraveler
    Explorer
    Oct 23, 2014
    I was traveling a few years ago and had a Ford warranty problem. The dealer told me too bad nothing could be done. DW called the 1-800 in the Ford user manual. Ford Direct. Talked to the guy on the phone while we sat in the PU in the parking lot. He put her on hold for a few minutes came back and said all was taken care of. Funny before we could get out of the PU the head manager was running towards our vehicle complaining that we had no need to do that BUT bring the truck around and we will take care of you. So give it a try. May or may not work.

About Travel Trailer Group

44,026 PostsLatest Activity: Mar 03, 2025