Warranty issue. In need of advice please.

likesadvice wrote:

So far, the buck has been passed a lot. The dealer keeps encouraging me to talk with the TT manufacturer. The TT manufacturer tells me the dealer should be taking care of everything, yet, they aren't responsible for the frame as that manufacturer has their own warranty. It doesn't help that I bought from a dealer 3 hours away.

As John mentioned above, frame problems happen more than people think and range from minor to serious. It's pretty sad that a dealer and TT manufacturer won't go to bat for you on a fairly new TT still under warranty. Unfortunately there is one frame manufacturer that is on the vast majority of TTs made today and I'm not surprised to hear of this problem as similar problems happen on other brands.

I'd try sending a letter or email c/w photos to the plant outlining the problems, the concerns and what you'd like to see happen and copy it to the dealer. You should have a documented "paper" trail for record purposes anyway on this. I don't know what level person you were contacting at the plant, but I would try and find someone much senior and with authority at the plant, otherwise you may not get past the "front desk." Be persistent. If you go to an RV show, if you are lucky you might be able to find a rep. there that you can chat to and ask who to contact at the plant. I wouldn't trust what the dealer may be telling you either.

The way the TT world works is ridiculous. It's common to get brushed off and told to talk directly to a frame manufacturer (BTDT) and fight it out with them. A frame manufacturer will typically try to blame an owner but in this case, it was built improperly and I don't see why the related expenses wouldn't be re-imbursed.

Have you made inquiries over on the Forest River forum? Lots of knowledgeable folks and Minnie owners there. There's also Trailer Life's complaint section that might be able to help.