Warranty Repair?
I'm new to this forum, but I'd like some feedback.
In September 2014 I purchased a Pacific Coachworks Tango 21UL from Happy Daze RV in Sacramento, CA. We took it camping once nearby in October 2014 and things seemed fine.
In May 2015 I brought it in to the service department for some minor adjustments (door not latching, tank gauge check), and once I got there, I was very alarmed to see a significant bend (about 20 degrees)between the trailer and the tongue. I had the service folks come out, and they took pictures. I then took my own pictures as well.
I left it there with them, as it was clearly not safe to tow at this point, and needs to be replaced under warranty. They submitted as a warranty claim. They informed me that they spoke to both Pacific Coachworks and the frame manufacturer, Lippert Components. Both deny a warranty claim and told me to submit it to my insurance agency. I have done so, and am waiting to get an estimate on the repair cost.
Both Pacific Coachworks and Lippert Components assert this was the result of some damage and is not a manufacturing warranty issue. Problem is, I cannot recall any time this was damaged. The only thing that could have happened would be normal bumps in the road - stuff that should not be a problem for a camping trailer.
We’ve had this for less than a year. If I repair it under insurance, I’ll have to pay a deductable, it will void the rest of my warranty, and my insurance may go up.
Any advice? Any suggestions on how to fight the warranty rejection?
https://drive.google.com/open?id=0ByHUVbXVuYoed2VzVkRVdmxkbVk&authuser=0
https://drive.google.com/open?id=0ByHUVbXVuYoeYzc0ckxldDEwUkE&authuser=0
https://drive.google.com/open?id=0ByHUVbXVuYoeSnBkYXp0RFY3MGs&authuser=0
In September 2014 I purchased a Pacific Coachworks Tango 21UL from Happy Daze RV in Sacramento, CA. We took it camping once nearby in October 2014 and things seemed fine.
In May 2015 I brought it in to the service department for some minor adjustments (door not latching, tank gauge check), and once I got there, I was very alarmed to see a significant bend (about 20 degrees)between the trailer and the tongue. I had the service folks come out, and they took pictures. I then took my own pictures as well.
I left it there with them, as it was clearly not safe to tow at this point, and needs to be replaced under warranty. They submitted as a warranty claim. They informed me that they spoke to both Pacific Coachworks and the frame manufacturer, Lippert Components. Both deny a warranty claim and told me to submit it to my insurance agency. I have done so, and am waiting to get an estimate on the repair cost.
Both Pacific Coachworks and Lippert Components assert this was the result of some damage and is not a manufacturing warranty issue. Problem is, I cannot recall any time this was damaged. The only thing that could have happened would be normal bumps in the road - stuff that should not be a problem for a camping trailer.
We’ve had this for less than a year. If I repair it under insurance, I’ll have to pay a deductable, it will void the rest of my warranty, and my insurance may go up.
Any advice? Any suggestions on how to fight the warranty rejection?
https://drive.google.com/open?id=0ByHUVbXVuYoed2VzVkRVdmxkbVk&authuser=0
https://drive.google.com/open?id=0ByHUVbXVuYoeYzc0ckxldDEwUkE&authuser=0
https://drive.google.com/open?id=0ByHUVbXVuYoeSnBkYXp0RFY3MGs&authuser=0
