Weathertech floormats
I don't if this post is technically violating forum rules, but I would hope that mentioning a specific company and their awesome customer service response won't get this pulled....so here goes: My ...
Forum Discussion
patperry2766 wrote:
In Amazon's defense...it's not totally all their fault. They came in a pretty big box and the rep said that Amazon doesn't have a box big enough for them. Amazon could put on their website that due to the size of the packaging, they can't be marked "gift"
Other that this one isolated incident, we have had only positive dealings with Amazon for years.
So the only issue with the order is that the box shipped to you without being labeled "gift", which ruined the element of surprise? That would be disappointing, but from an ethical standpoint, it doesn't justify a full refund of the purchase price. It would have been reasonable for them to offer some concession for the inconvenience, but not a full refund.
