Weathertech floormats
I don't if this post is technically violating forum rules, but I would hope that mentioning a specific company and their awesome customer service response won't get this pulled....so here goes: My ...
Forum Discussion
majorgator wrote:patperry2766 wrote:
In Amazon's defense...it's not totally all their fault. They came in a pretty big box and the rep said that Amazon doesn't have a box big enough for them. Amazon could put on their website that due to the size of the packaging, they can't be marked "gift"
Other that this one isolated incident, we have had only positive dealings with Amazon for years.
So the only issue with the order is that the box shipped to you without being labeled "gift", which ruined the element of surprise? That would be disappointing, but from an ethical standpoint, it doesn't justify a full refund of the purchase price. It would have been reasonable for them to offer some concession for the inconvenience, but not a full refund.
THEY are the ones that offered a full refund because I know my wife well enough to know that she would never have caused enough stink to have them offer to her for free. I have since ordered additional items from them, is addition to telling the masses about what a reputable stand up company they are.
There is no doubt in my mind what so ever that the money that it cost their company in goodwill will be returned ten fold.
And YES, it did ruin the element of suprise for my wife. They were a gift from her to me with her hard earned money because she knows what a tightwad I am with my money and I never would have spent that much on myself, when my family needs things more...like food, utilities, mortgage payments, etc.
It was a very nice gesture from my wife, and exceptional customer service by Weather Tech, so ditch the condescending attitude.
