Weathertech floormats
I don't if this post is technically violating forum rules, but I would hope that mentioning a specific company and their awesome customer service response won't get this pulled....so here goes: My ...
Forum Discussion
patperry2766 wrote:
THEY are the ones that offered a full refund because I know my wife well enough to know that she would never have caused enough stink to have them offer to her for free. I have since ordered additional items from them, is addition to telling the masses about what a reputable stand up company they are.
There is no doubt in my mind what so ever that the money that it cost their company in goodwill will be returned ten fold.
And YES, it did ruin the element of suprise for my wife. They were a gift from her to me with her hard earned money because she knows what a tightwad I am with my money and I never would have spent that much on myself, when my family needs things more...like food, utilities, mortgage payments, etc.
It was a very nice gesture from my wife, and exceptional customer service by Weather Tech, so ditch the condescending attitude.
Conversely, perhaps you should ditch the defensiveness and explain yourself better...
patperry2766 wrote:
She was contacted by a rep from WeatherTech this AM profusely apologizing for this happening, and to make amends for this event, is refunding her the entire purchase price....
You didn't say that they were the ones making the offer, or that it wasn't her request/demand. I guess people can read things differently, but a little bit of clarity goes a long way...
