Forum Discussion
transamz9
Jan 16, 2018Explorer
mich800 wrote:fj12ryder wrote:
I'm brand loyal when the brand I buy doesn't fail. That's how a company makes me want to buy another one.
Treating me decently when a known problem rears its ugly head, rather than fixing said problem before I have to deal with it doesn't make me brand loyal, it makes me look for alternatives. I have no real favorites when it comes to trucks, I own a Ford and a Dodge.
Might want to take up walking as they all have known failure points.
When a company has had problems with a part that causes such devastating and expensive problems for 7 years and the customers are worried and not sure if the company will back their product is crazy. If I was scared that Ram was not going to back my truck I would be shopping right now for another brand. I definitely would not buy from them again and I definitely would not step down in capabilities to stay with them. People can make fun of my recalls but at least I don't have to worry if they are going to back their product.
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