What a bad start to camping

So after tons of research and planning we were finally picking up our Heritage Glen 300BH this morning, only to receive a call from dealer 15mins before appointment to tell it they side swiped another unit bringing it in for final PDI last night, they ripped off the awning, scraped it all the way down the side. All they offered to do was to buff out scratches as much as possible and replace awning in week or so, and offered additional 500 off, I declined the offer out of fear of underlying issues, I guess we are just going to buy a Coachman now from another dealer....