Which maker has some of the best/longest Warranty Offers???
I know Jayco has a 2 year on my 2015 29REKS. Just wondering about other makers...
Forum Discussion
Our experience is different and we're on our 2nd KZ. The factory may be slow to respond on some things, and communication may be lacking, but many of the components are common to other TTs so repair/replacement should not be an issue for a dealer. I can't think of that many components that are KZ-specific except for things like cabinet doors and upholstery.
With any 2 year warranty (or even 1 year), you should be able to take your TT into the dealer at the very end of the warranty and get things fully taken care of. If it takes a while after that, that's their problem. I know for a fact that KZ will take care of some issues when others will just brush you away. Don't know how much things will change under KZ's new ownership though.
It may be your dealer, not KZ. Our dealer is excellent and gets things done PDQ. None of the waiting for an appt. to get your TT looked at, then waiting for factory pre-authorization, then ordering and waiting for parts, then scheduling in the work, all of which can take 1-2 months, like with a previous FR TT we had. Plus, we had a battle with them for a year to get the brakes fixed and then they played hardball at the end and tried to weasel out of fixing them. Our KZ dealer does not argue with you on warranty items and has been very accommodating and pleasant to deal with.
There's a few other brands that have a 2 year warranty. I think Heartland and StarCraft do. I think, and could be wrong, that any manufacturer that has a 2 year warranty has better overall quality. I'll take a 2 year warranty over a 1 year anytime and FWIW, would never get a third-party extended warranty plan.
With any 2 year warranty (or even 1 year), you should be able to take your TT into the dealer at the very end of the warranty and get things fully taken care of. If it takes a while after that, that's their problem. I know for a fact that KZ will take care of some issues when others will just brush you away. Don't know how much things will change under KZ's new ownership though.
It may be your dealer, not KZ. Our dealer is excellent and gets things done PDQ. None of the waiting for an appt. to get your TT looked at, then waiting for factory pre-authorization, then ordering and waiting for parts, then scheduling in the work, all of which can take 1-2 months, like with a previous FR TT we had. Plus, we had a battle with them for a year to get the brakes fixed and then they played hardball at the end and tried to weasel out of fixing them. Our KZ dealer does not argue with you on warranty items and has been very accommodating and pleasant to deal with.
There's a few other brands that have a 2 year warranty. I think Heartland and StarCraft do. I think, and could be wrong, that any manufacturer that has a 2 year warranty has better overall quality. I'll take a 2 year warranty over a 1 year anytime and FWIW, would never get a third-party extended warranty plan.
kep5niner wrote:
KZ offers a 24-month warranty for some of their lines. But my experience thus far has concluded that the reason it is 24 months is because it takes twice as long to accomplish a warranty repair (waiting on parts), so in affect it may as well be a 12-month warranty. This is according to my dealer. Not flaming the brand - just stating facts.
I have yet to escalate any issues up to KZ, so I'm taking the dealership's word for now. Allegedly, Thor's acquisition of KZ has resulted in JIT production, not facilitating dealer requests for warranty parts.
Sounds like a supply-chain issue to me. Regardless, there's definitely room for improvement.
