The original dealer/manufacturer was who I called and they were worthless. Apparently they don't even have access to diagrams etc for these "older" models (2008?) since their plant moved to Oregon. He said I was probably SOL. Nice guy but...wow
Well it took all afternoon, but it was a bad connection in the wall where the line in was. It was conveniently located under the water heater and a real PITA but now it works. Taking the time to wire outlets where i want them now and as suggested, it is now a dedicated line. A couple of audio lines to the on board stereo and I will have TV connected to inside/outside sound system too.
Thanks for the quick input!