Is the good sam trip planning no longer functioning ?

I was just able to add a CG to an existing trip I had. Have you contacted their Member Services at 1-800-234-3450 all day, every day? I sent an email to info-goodsamclub@goodsam.com when I had a problem not being able to email myself a route I had planned out. It took a few days and a few "try this, try that" emails but the tech people finally fixed the problem. They didn't tell me what the problem was since I was going through a tier 1 customer support person.