Lost my fee
I booked a site at Endless Caverns Capground in September to arrive on October 22nd. I added insurance so that if I cancelled I could get a cash refund. Nothing was mentioned about a 48 hour rule as ...
Forum Discussion
toedtoes wrote:Roy&Lynne wrote:
And why can motels give a 6pm cancellation. I'm glad you guys are rich enough to toss away money, but some of us, money is precious
It's not about tossing away money. It's about knowing and accepting the cancellation policies before making the reservations. Whether it's a campground or a hotel, I check the cancellation policy and accept that sometimes something will happen outside of the policy and I will eat the reservation fee. It's an acceptable risk.
It`s also about taking care of customers! Yes, they had a policy. If they cancelled just to go to a different campground then by all means they should pay the full amount, or part of it! it`s another thing when the cancellation is not preventable. then they should look at the situation and adjust accordingly. I believe its called customer business relations! both sides can make it good or bad.
