Forum Discussion
Ralph_Cramden
Sep 02, 2018Explorer II
From experience Keystone will not deal with you directly. They have a canned response they give out every time if you're actually able to contact someone, and the person you do contact if you hit the lottery will be a dedicated email/phone answerer, probably from a staffing agency who knows nothing. "Please visit your dealer" will be the response. Don't waste your time trying. They will not deviate from the policy and anyone who claims otherwise is full of it. It was not that way prior to around 2013.
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