WOW! I hope I have more luck than you. We purchased a used unit and hopefully the previous owner ran into all the problems. Ours is a big box of air but with two kids and 4 quads and from time to time the side by side it should all fit.
I did have a bit better luck with service from Genesis so far. The previous owner had a very nice Reese goose box with all the buzzers and bells put on the unit and believe I prefer a king pin box and needed to know what model number was stock on the unit. I sent an email to Genesis and less than one hour later an engineer from Genesis called me to give me all the information on the unit.
Thank you for the information. I am always interested to see what someone else has to deal with.