Another Grand Design Podcast - pretty cool.

Those that own a GD product will look back at this period of time as the "golden years". As GD gets bigger (they just built their 10,000 unit) I'm thinking that one-on-one customer service will go away. Like Forest River, Thor and the rest of them, there will be just too many customers to support in the way the company is doing now. And like the rest of them the weak link is the lack of dealer support to the customer and the old "you didn't buy it here so we won't work on it."