When we signed the sales agreement for our DRV, there was a stipulation that it would be badged at 21K GVWR (west coast sales rep said it could be).
I contacted B&W and inquired about the possibility of using their 20K hitch for that trailer. I was told NO, which is what I expected them to say. Ended up with the 26.5K Reese that fit my Ford's prep.
When the trailer arrived at the dealership, it was badged at 19K. DRV called and said the best they could do was 20K. While I was not very happy after waiting 3.5 months, I had no choice but to accept the trailer. DRV sent the dealer a new sticker to put on the trailer with a 20K GVWR.
While I would have preferred a B&W, I believe it's still too close to the max, and I'm happy with my Reese.
I have never seen any negative comments on the B&W and am surprised you have.