Forest River Unveils New Warranty Policy

Anything to make the RV warranty hurdle easier is great in my book. It is somewhat surprising that in today's age of customer satisfaction above all else the RV industry routinely has so many unhappy and downright angry customers.

Not that this change is the end all but anything moving towards being more flexible versus less has got to be a good thing for consumers.

I don't know nearly enough about all the numbers and if this is even possible but from looking at auto manufacturers some companies seem to have really gained some market share by offering longer warranties than standard. Kia and Hyundai are a couple that come to mind. It seems the RV industry is ripe for a manufacturer to just go over the top with a good warranty and steal a bunch of people.

Having bought both a new FR product and Keystone product over the last 5 years the feeling I'm left with is the dealer makes it as difficult as possible to get in for service and can't wait for that year to expire so they can tell me to go pound sand. Everything done within the year is just to get me out of the shop and hope I never come back.

I'd be happier if the industry had some quality control over their RV's during production so that the warranty wouldn't be so needed.

Won't really matter dealer will still have a three week turnover

newman fulltimer wrote:
Won't really matter dealer will still have a three week turnover

Not if FR would use a mobile RV tech service.

colliehauler wrote:

newman fulltimer wrote:
Won't really matter dealer will still have a three week turnover

Not if FR would use a mobile RV tech service.

Fr does its up to the tech to use them or not wait to be paid

azdryheat wrote:
I'd be happier if the industry had some quality control over their RV's during production so that the warranty wouldn't be so needed.

AMEN to that!

Lyle

laknox wrote:

azdryheat wrote:
I'd be happier if the industry had some quality control over their RV's during production so that the warranty wouldn't be so needed.

AMEN to that!

Lyle

X2 or whatever we're up to.......

Well from what I understand from reading complaints, its not so much about getting the parts quicker, its about the dealer and manufacturer arguing about who will pay for the repair with customers RVs sitting for months while they argue as to who will pay and whether its covered!! I guess anything is an improvement.

If Forest River wanted to improve all they would have to do is read RV net forum and implement changes to correct issue.

Personally I think what would change the industry the most is to eliminate quota's, finish and you can go home mentality. If they had the workers sign off on each RV and reward bonus based on fewest warranty claims. This would be great for everybody. Customer would get a better product. Dealer would not have his shop tied up with lower compensation warranty claims. Mfg paying less in warranty claims, and most of all having a repeat customer.

My Forest River product has been at the dealer for 4 months trying to get parts and parts made correctly. It's a joke and I feel my hands are tied and I can't do anything. Too mant chiefs and not enough people that actually know how to do something.:M