JAC1982 wrote:
I just think it's ridiculous to yell at a dealer's service department when you didn't buy your trailer there, and they are just following the manufacturer's policies. But then again, treating other people with respect seems to be a lost art these days.
There =is= no mfr policy regarding this. It's a free-for-all and the mfrs allow it to go on. You think this would go over if your truck needed warranty repairs on the road and you pulled into a dealership and were told "you didn't buy it here, back of the line for you". You know you'd be on the phone to that brand's HQ f'n =now=! If the mfrs sent it down line that they were instituting a FIFO service policy for anyone who wants to sell their products, quality likely wouldn't improve, but customer satisfaction sure would. I'm in agreement that the OP needs to find a good local RV tech to do the repair, keep all the bills, then submit them to Keystone for reimbursement, just as a dealer would.
Lyle
