Keystone president,CEO
Anyone have the name of a C-level executive at Keystone? We were just denied a warranty claim on the front cap finish of our 2012 Cougar, and may try to escalate to someone. Not sure if Campingworld i...
Forum Discussion
Just curious...What exactly is the problem with the finish on the front cap. Is it something a little fiberglass restorer might bring back? See this thread???
I can understand why a 2 year old trailer might not be warranteed. With so many things that can be caused by mis applied treatments, or poor maintenance.
not saying that is what caused your issues. But lets face it. A lot of people screw up their finishes. And then claim the manufacturer made an inferior product.
Here is another thought...Hopefully more constructive. The RV manufacturers don't make the front caps. They are vendor products. And purchased by the RV builder. They come in on a truck, and the RV company just does the "lick em and stick em", thing.
So if the customer satisfaction people at Keystone cannot help you. See if you can find out who their vendor is, and go from there.
I doubt if any CEO is going to do much for you, if you haven't first gone through (and exhausted) the customer service departments. They will probably tell you to go through them first. Then work your way up the line.
I can understand why a 2 year old trailer might not be warranteed. With so many things that can be caused by mis applied treatments, or poor maintenance.
not saying that is what caused your issues. But lets face it. A lot of people screw up their finishes. And then claim the manufacturer made an inferior product.
Here is another thought...Hopefully more constructive. The RV manufacturers don't make the front caps. They are vendor products. And purchased by the RV builder. They come in on a truck, and the RV company just does the "lick em and stick em", thing.
So if the customer satisfaction people at Keystone cannot help you. See if you can find out who their vendor is, and go from there.
I doubt if any CEO is going to do much for you, if you haven't first gone through (and exhausted) the customer service departments. They will probably tell you to go through them first. Then work your way up the line.
