tv lift mechanism
The tv in our living area is one that lifts from behind the fireplace. It now needs assistance to raise or lower the tv. After inspecting the mechanism I can see that there is a gear that is broken an...
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The results,
Found thru Forest River that the mfg of our lift is Smith Richards. Forest River suggested that I contact the dealer with that info. Called dealer was on hold for a while and then had to leave a message. While I was on hold I emailed Smith Richards and within 5 minutes they called back. I asked if it would be possible to purchase a replacement gear. Dave from Smith Richards told me they had some early units of our lift that had a problem that they have since corrected and would be more comfortable replacing the unit. He asked if it is something I think I could install. I told him sure, so he is sending me a new lift with a shipping label to return the old one at no expense to me. I was very impressed by his actions. I see plenty of threads on this and other forums of horror stories that people have with various companies. I wanted to take this oppurtunity to give credit to Smith Richards for being a stand up company in a world were good customer service seems to be a lost art they have mastered it.
Found thru Forest River that the mfg of our lift is Smith Richards. Forest River suggested that I contact the dealer with that info. Called dealer was on hold for a while and then had to leave a message. While I was on hold I emailed Smith Richards and within 5 minutes they called back. I asked if it would be possible to purchase a replacement gear. Dave from Smith Richards told me they had some early units of our lift that had a problem that they have since corrected and would be more comfortable replacing the unit. He asked if it is something I think I could install. I told him sure, so he is sending me a new lift with a shipping label to return the old one at no expense to me. I was very impressed by his actions. I see plenty of threads on this and other forums of horror stories that people have with various companies. I wanted to take this oppurtunity to give credit to Smith Richards for being a stand up company in a world were good customer service seems to be a lost art they have mastered it.
