DRM I see you have a Wildcat 313RE which is what I have too.
Go to www.wildcatcamperforum.com. Then go to general discussion. Tell Chris what the problem is and he will get with you. He is the factory rep. He monitors the forum frequently. He does much better in the winter then when all the RV shows are going.
You might also want to look through some of the long threads that are still active as I know the Wildcat number is in there. Someone can also give you the number if you ask them so you could start your own thread. TC is a mod and she might eve be able to give it to you.
Cherry