Our 07' Cedar Creek Daydreamer has been a fantastic fiver' for me and Frau Blücher over the years and she (both the Daydreamer and Frau Blücher) still turn heads
Five years ago I noticed that the clear-coat was flaking off and when I called CC's warranty folks they had it re-done for us (thanks to Topeka Graphics, a real class act!!) and all was perfect until last fall when we got to our spot in Florida when I noticed that the lower seam along the upper deck was opening up
After some research here on this forum I discovered that this was another case of the "Lippert Frame Flex" so I called up CC's warranty department and spoke to their manager George Oliver who after looking into my situation told me that Cedar Creek would be happy to fix our fiver but as they only had one service bay they couldn't get it in until October 25th and they would need it for 3 weeks which I had no problems with so when Oct 25th came around we pulled our poor fiver back to her factory to be fixed. When we got there we were greeted by Denise Davis (George's right-hand-woman) and Jaired their RV mechanic and all-around-good guy and was assured they'd take good care of the old girl! Well Lippert was supposed to be there the next day to start the repairs but bailed until the following week which backed things up for another week then after they did their repair Jaired wasn't satisfied with the job Lippert did and they were called back to do it right! By the we were into week three and as winter was scratching at the door I called Denise and asked if it would be much longer and she said that they would put a rush on the paint for us but they didn't want to hurry and not do a good job, two days later I got an e-mail fro Denise telling me to pick up our girl on that Friday! The repair was perfect, solid as a rock, Topeka Graphics did another superb paint job and we were blown away!!
George Oliver told me that he was very happy to work for a company that can be there for their customers and this is yet another case of Cedar Creek's commitment to quality but most of all after-the-sale customer service,,, I want to thank George, Denise, Jaired and the rest of the crew over at Cedar Creek for doing such a fine job on our Daydreamer and for making her safe and still the "belle-of-the-ball" wherever we take her,,,, **** right i'm proud to be a "Creeker"!!!
Red Green: If life gives you lemons, throw 'em into a quart of vodka.
Five years ago I noticed that the clear-coat was flaking off and when I called CC's warranty folks they had it re-done for us (thanks to Topeka Graphics, a real class act!!) and all was perfect until last fall when we got to our spot in Florida when I noticed that the lower seam along the upper deck was opening up
After some research here on this forum I discovered that this was another case of the "Lippert Frame Flex" so I called up CC's warranty department and spoke to their manager George Oliver who after looking into my situation told me that Cedar Creek would be happy to fix our fiver but as they only had one service bay they couldn't get it in until October 25th and they would need it for 3 weeks which I had no problems with so when Oct 25th came around we pulled our poor fiver back to her factory to be fixed. When we got there we were greeted by Denise Davis (George's right-hand-woman) and Jaired their RV mechanic and all-around-good guy and was assured they'd take good care of the old girl! Well Lippert was supposed to be there the next day to start the repairs but bailed until the following week which backed things up for another week then after they did their repair Jaired wasn't satisfied with the job Lippert did and they were called back to do it right! By the we were into week three and as winter was scratching at the door I called Denise and asked if it would be much longer and she said that they would put a rush on the paint for us but they didn't want to hurry and not do a good job, two days later I got an e-mail fro Denise telling me to pick up our girl on that Friday! The repair was perfect, solid as a rock, Topeka Graphics did another superb paint job and we were blown away!!
George Oliver told me that he was very happy to work for a company that can be there for their customers and this is yet another case of Cedar Creek's commitment to quality but most of all after-the-sale customer service,,, I want to thank George, Denise, Jaired and the rest of the crew over at Cedar Creek for doing such a fine job on our Daydreamer and for making her safe and still the "belle-of-the-ball" wherever we take her,,,, **** right i'm proud to be a "Creeker"!!!
Red Green: If life gives you lemons, throw 'em into a quart of vodka.
