Am I special or what?
Took our "Bus" in for repair about 3 weeks ago, to find and repair a water leak, and repair air ride in divers seat. Also while it was there, I decided to have the front T.V. replaced and add a satel...
Forum Discussion
Executive wrote:
Obvious communication problem....that said, IMHO, it's YOUR responsibility to convey to the service writer what you want done. They can't be mind readers that you shut off a water valve. When they checked, nothing leaked, so they're good. It was your responsibility to make them aware of changes. Also, again, my opinion, but if I wanted someone to buy and install a certain sat system, I'd have checked it out on line to ensure I was getting the best possible deal. If that had been done, YOU would have known it was out of production. Begin by looking in the mirror and learn from this experience. If it's important to YOU, then put everything in writing when talking with the service writer. I've done this on occasion to ensure things are done to my satisfaction when I return. Things should be kept simple and understandable.
i.e. there was a water leak at the kitchen sink that I want repaired. When I turn the faucet on it leaks on the cold water side. I've turned the valve off so it doesn't leak. Here's the sat system I want installed, if it's not available, please call and we can discuss alternatives.
I'm sure if you'd done that, you'd be a satisfied and happy camper at this point...leave nothing to chance and you won't ever be disappointed......Dennis
We've never had the problem either. However like you we provide the service people with a written description of the problems and any pertinent information necessary. Sometimes we even include pictures.
I suspect others having problems may not have been able to properly communicate the details of the situation and expected outcomes. In many cases the owner has experienced the problems for some period of time. They "assume" the person they are trying to communicate the problem to has also experienced the problem and is aware of how to fix it.
As for installing a satellite different dish than the customer ordered, The fact that it was unavailable should have been communicated back to the customer, along with a list of comparable alternatives.
