Forum Discussion
CA_Traveler
Aug 08, 2020Explorer III
Sure know what you mean by quality. In 2004 or HR DP had 73 warranty items. We spent 3 weeks in 2011 while the current 2009 rig underwent the repairs as a condition of purchase. Yes only 2 years old.
Two repairs I'll never forget. Pugged in the household test to check the plugs. All good until I got to the 3 kitchen plugs with a open ground. They found a junction box where the ground wire was not connected by Monaco - yup It didn't just come loose, never connected. The front A/C didn't work. Dometic waffled for 2.5 weeks until I said enough. They finally fessed up to a recall and promised a new A/C which we got 4 months later. They had insisited a replacement was shipped and was at the Portland distributor and blamed them. If we had driven off the lot first it would have been our dime.
Two repairs I'll never forget. Pugged in the household test to check the plugs. All good until I got to the 3 kitchen plugs with a open ground. They found a junction box where the ground wire was not connected by Monaco - yup It didn't just come loose, never connected. The front A/C didn't work. Dometic waffled for 2.5 weeks until I said enough. They finally fessed up to a recall and promised a new A/C which we got 4 months later. They had insisited a replacement was shipped and was at the Portland distributor and blamed them. If we had driven off the lot first it would have been our dime.
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