Forum Discussion
rhbrma1960
Dec 12, 2015Explorer
I have had a horrible experience with Thor. During the first year I owned my rv, The slide would break each time I used it. Thor sent parts to the dealer 6 times before they got involved. You would think if the dealer ordered the same parts from Thor for an RV in less than a year, they would want to check in to see what was going on. That is not how it works. We tried and tried to contact Thor on our own, but never could get a response until we retained an attorney. Then Thor started communicating with our attorney. We have since been told that Thor used to pay their factory workers by the hour. When they changed the pay to by the piece, the workers throw parts on the rv's as fast as they can so they can get more pay. Then the lack of quality control, you as the consumer can get an rv that is poorly put together. Our rv has been at the dealer waiting to be fixed since July 11th. We are going on 6 months on this repair. Dealer says Thor is not shipping them the parts. It is completely unacceptable. I am very disappointed in the quality, service and treatment I have received from Thor. I tried to use my rv at least once a month. If I had been one of these people who only used my rv a few time a year, we would have not known how messed up our unit was until the warranty was expired. I advise you to use your rv often during the first year so you can find out what is wrong with your unit in a timely manner. After this experience, I would never own another Thor product.
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