Defective Ultra Leather on Flexsteel Furniture

[seskins]

We have a Class A 2011 Fleetwood Bounder. We purchased RV in 2013 and at that time the furniture was fine. There was some cracking and peeling of the leather in the drivers chair and back of the couch in 2015. This year all of the furniture has excessive cracking and peeling of the Ultra Leather.

I contracted Lazydays upholstery department and they indicated that they have seen this problem before because of defective leather being used by the manufacturer of the furniture. I sent pictures to them and they sent me the quote of $2000 to reupholster the driver and passenger chairs and couch. They recommended I buy a new recliner because it would be cheaper than reupholstering it.

I contacted Fleetwood and they declined to do anything about this problem because it was to far out of warranty.

Has anyone else had this problem and, if so, what was the outcome?

[RLHAMILTON]

We had a similar problem with our driver's seat. We went to Shipshewana, IN, purchased the necessary leather to re-do the bottom of the seats (did both), and had Lazydays vendor do. Did a great job, and material purchased is better than original.

[Jim]

Ultra leather is vinyl so typically has a shorter life. Especially for people that are very active and get up and down many times per day or while traveling, or for others who may sit in the same spot every time.

Many people find replacement furniture at RV reclamation centers instead of trying to reupholster. Or, if you travel in Mexico, lots of low cost reupholstering options down there.

[J-Rooster]

seskins wrote:
We have a Class A 2011 Fleetwood Bounder. We purchased RV in 2013 and at that time the furniture was fine. There was some cracking and peeling of the leather in the drivers chair and back of the couch in 2015. This year all of the furniture has excessive cracking and peeling of the Ultra Leather.

I contracted Lazydays upholstery department and they indicated that they have seen this problem before because of defective leather being used by the manufacturer of the furniture. I sent pictures to them and they sent me the quote of $2000 to reupholster the driver and passenger chairs and couch. They recommended I buy a new recliner because it would be cheaper than reupholstering it.

I contacted Fleetwood and they declined to do anything about this problem because it was to far out of warranty.

Has anyone else had this problem and, if so, what was the outcome?

Even though it's past warranty and no fault on your part Fleetwood should stand behind there product! This is poor customer service! When I owned a Fleetwood I had a problem with my couch (it was not leather) and they fixed it. What Fleetwood is doing to you could make the difference of getting a return customer!