Jenny,
I found the RV Consumer Group of no value whatsoever! I already have a trouble free high quality coach, but am starting to look ahead to getting a newer one. I purchased the service. I incorrectly thought that the Consumer Group would provide factual detail that would assist me in deciding upon another Heritage or a King Aire. They simply don't do that.
So that leaves the other alternatives...
I find that among owners of high end products, the typical owner becomes an ambassador for his product, perhaps because the product is so good.?? I really don't know. The only owners I've met who "bad mouth" their high end coaches were previous Prevost owners who had moved to Newell's. Yes, I have met three such owners. ( all claimed electrical problems were constant)
I also find that within blogs like this one, owners of X Coach are remarkably critical of those who purchase the more pricey Y Coach. They feel that the additional costs are not justified by higher horsepower, higher torque, heavier, more sturdy chassis, extra creature comforts, better finishes, etc. ( you might also hear the "experts" point out that their Chrysler is equal to or better that the Mercedes, which is criminally overpriced.
The bottom line seems to be to set your own requirements, then using FACTS, find the coaches which fill those well considered personal requirements. After that, use your gut to select the coach you feel the strongest about.
All the Best,
Captain Stan
2006 American Heritage 600HP