Experience with RV Direct??
Hi everyone - we're ready to pull the trigger on a Sunseeker 3170DS bunkhouse model. For the same unit, RV Direct is about $8,500 cheaper than our local dealer (after hours of haggling). I'd like to g...
Forum Discussion
Direct RV aka Albany RV,is BAD BAD BAD BAD!!!!
We purchased a used A a little over a year ago. It took another 5 months to get them to fulfill all defects that were discovered during our PDI
We ended up having to send letters/complaints to the following:
Albany County Attorney General:300 complaints since 2nd generation running the company
NY Upstate BBB. (35 active complaints were listed at time of ours)
In addition our attorney sent a couple of letters(that did the trick).
They were very resistant to honoring the commitments in contract.
I had been in touch with the previous owner of the A we bought and discovered that they bought a brand new FR DP with 4 slides; they were still fighting with Albany RV for upgrades they paid for 10 months after the sale, and were trying to get warranty work to be taken care of.
In their situation, living out of area; they contacted forest river and were hoping to have the warranty handle by a different dealer, the upgrades were still pending and after enlightening the previous owner, they were contacting the NYS AG. Evidently there is/was over 300 formal complaints filed against Albany RV since the children took over the parents business
Good prices maybe, but the service sucks, the service adviser; Derek was great at lip service, but didn't know how to return a call. Claimed first 6 weeks that the sales department never forwarded the work order for replacement parts.
If your thinking Albany RV aka Direct RV, keep in my the prices are competitive,but don't think about follow up, as even the one yard tech mentioned that instead of resolving a issue with repair; that Albany RV will see if the buyer gets disgusted and gives up by postponements, fictitious back-orders and lack of communications.
Remember "forewarned is forearmed"
Additional details are available, Send me a PM
We purchased a used A a little over a year ago. It took another 5 months to get them to fulfill all defects that were discovered during our PDI
We ended up having to send letters/complaints to the following:
Albany County Attorney General:300 complaints since 2nd generation running the company
NY Upstate BBB. (35 active complaints were listed at time of ours)
In addition our attorney sent a couple of letters(that did the trick).
They were very resistant to honoring the commitments in contract.
I had been in touch with the previous owner of the A we bought and discovered that they bought a brand new FR DP with 4 slides; they were still fighting with Albany RV for upgrades they paid for 10 months after the sale, and were trying to get warranty work to be taken care of.
In their situation, living out of area; they contacted forest river and were hoping to have the warranty handle by a different dealer, the upgrades were still pending and after enlightening the previous owner, they were contacting the NYS AG. Evidently there is/was over 300 formal complaints filed against Albany RV since the children took over the parents business
Good prices maybe, but the service sucks, the service adviser; Derek was great at lip service, but didn't know how to return a call. Claimed first 6 weeks that the sales department never forwarded the work order for replacement parts.
If your thinking Albany RV aka Direct RV, keep in my the prices are competitive,but don't think about follow up, as even the one yard tech mentioned that instead of resolving a issue with repair; that Albany RV will see if the buyer gets disgusted and gives up by postponements, fictitious back-orders and lack of communications.
Remember "forewarned is forearmed"
Additional details are available, Send me a PM
