extended warranty

vicsrc wrote:
Has anyone had a problem with LA MESA RV/Tucson in there extended warranty?
I purchased a 2006 Fleetwood Bounder in the year of 2007.
I also purchased a extended warranty for a period of 7 years to expire this November.
I call the warranty people to see what the cost would be to extend my coverage and was told that the policy expired in November of 2013.
When I asked why it expired a year early I was told that the policy starts on the in service date for the coach and since it was a 2006 coach it was expired after the 7 year period.
I called LA MESA to find out why they filled out the contract with the wrong date all I got from was to fix the problem was to buy another contract for 4 years and they would take 500.00 off a 5800.00 contract.
I asked to speak to a manager and was told by the manager that he did not have time to look into my problem because he was too busy and would assign someone to handle it.
I called back a day later and was told that I would have to produce the paper work for them and they didnt have time to look for the files in their storage before they would do anything.
I contacted the warranty people we found that LA MESA RV had written the contract as a NEW RV that starts coverage at the time of sale with 0 miles and with it being a 2006 it had run its course and expired.
All my paper work states it is a USED RV with 6600 miles on it.
I tried calling LA MESA back and they will not return my call so I am going to have to drive there and present them with copies of the paper work on how they made a very expensive mistake.

I will add more info to this post when I get results from LA MESA.

If your going to renew your extended warranty, I would go with another company! Anybody, can make mistakes with dates I understand that! What I don't understand about this and it disturbs me is the manager didn't have time for you! This is Bad Customer Service! I want to do business with problem solvers not a manager that pawns trouble off to another person. This guy (Mgr.) doesn't have a clue about how to treat people when there distressed! Not only would I not renew the warranty policy, I wouldn't buy another coach from this Company! In fact, I wouldn't give La Mesa the time of day if I had 10 wrist watches on each arm and they all had the wrong time. I'm sorry to hear about your problem and how you were treated.