HwH is getting Ridiculous

[David0725]

I called HWh again today the same one girl that answered the phone is kind of Snoddy I have been on the list for a month now she just verified that. She tells me we only have one guy he will get back to you when he can. Smh.. I only have a couple questions to ask the guy. One is where can I find parts like new spring? Is HWh going out of business? They are leaving alot of us hanging right now. I CAN FIX what ever it is that needs fixed buy I need parts and to no what parts to buy.

[Racklefratz]

dougrainer wrote:
YOU CALL GM OR FORD AND ATTEMPT TO DIAGNOSIS YOUR VEHICLE OVER THE PHONE AND GET PARTS. REPORT BACK. HWH IS NOT IN THE BUSINESS TO TELL RETAIL CUSTOMERS HOW TO FIX AND TO SELL PARTS. THEY DO THAT AS A CONVIENANCE. PEOPLE LIKE YOU MAKE PROFESSIONALS LIKE ME HAVE TO WAIT FOR PHONE TIME. Doug

"professionals like you...right" Little hubris going on, do we?

I don't know you, and I have no way to know if you're capable of dealing with HWH jack system problems, so there's that. What I DO know is that there's no one I can call in my area I can trust to do knowledgeable repairs on my HWH RV system.

"Take it to a dealer", you might say. Sure - and be ready for them to park it out on the "Back 40" for 3 months, then put their minimum-wage teen-age wonder with his power driver on it, and then, STILL, screw it up. Not happening.

I don't call "GM or Ford" for service issues because AUTOMOTIVE dealers are EXPECTED and REQUIRED by manufacturers to take care of problems. Comparing the automobile industry to the RV industry is apples to oranges, and YOU KNOW THAT. Once an RV leaves the factory, it's on it's own, maintenance-wise - FACT.

Your attempts to paint RV owners as clueless and helpless are less than helpful. Many of us know a lot more about our own RVs than dealers do, and trying to get any technical or service help from dealers with most of the systems in our RVs often end up a frustrating, time-consuming, and expensive dry hole.

In many instances, our only recourse with service-related issues IS to directly contact the manufacturers, and YOU know that. It's a totally different ballgame from the automotive situation.

Lastly, I've been here long enough to have seen many of your posts. I'm not sure what you think you're accomplishing here, but my impression is that your objective is to denigrate RV owners. You can guess what I think of that attitude.

[Bruce_Brown]

I have to agree with Doug on this one. Most manufacturers rely on their dealers for service issues.

IMO HWH would be doing themselves a favor if they said so.

Sure we all want to talk to the people who built the product but the reality is, unless they decide to dedicate the proper resources to doing so it actually can backfire badly - and this thread just confirms that.

[dougrainer]

Racklefratz wrote:

dougrainer wrote:
People call and have no idea what year model they have or what HWH system they have and it takes time for the phone tech to wade thru and slowly get that info.

Yeah, right, let's get the pity-party going for HWH....Right.

I needed to contact someone there to figure out what I needed to fix the leaking HWH pump system in our Tiffin Bus, and it took THREE DAMNED MONTHS for anyone to finally return my call. And YOU try to justify THAT kind of "customer service"???? C'MON, MAAANNNN.

YOU CALL GM OR FORD AND ATTEMPT TO DIAGNOSIS YOUR VEHICLE OVER THE PHONE AND GET PARTS. REPORT BACK. HWH IS NOT IN THE BUSINESS TO TELL RETAIL CUSTOMERS HOW TO FIX AND TO SELL PARTS. THEY DO THAT AS A CONVIENANCE. PEOPLE LIKE YOU MAKE PROFESSIONALS LIKE ME HAVE TO WAIT FOR PHONE TIME. Doug

[Ray_IN]

Unsubscribed from this thread.

[Racklefratz]

dougrainer wrote:
People call and have no idea what year model they have or what HWH system they have and it takes time for the phone tech to wade thru and slowly get that info.

Yeah, right, let's get the pity-party going for HWH....Right.

I needed to contact someone there to figure out what I needed to fix the leaking HWH pump system in our Tiffin Bus, and it took THREE DAMNED MONTHS for anyone to finally return my call. And YOU try to justify THAT kind of "customer service"???? C'MON, MAAANNNN.

[Ray_IN]

David0725 wrote:
what gets me is they don't have any problems Supplying new jacks for new rvs awhile us people that own our rvs can't use them .because our jacks don't work.

Remaining in business is the focus or every company. I would expect HWH has contracts to supply RV mfgrs. with leveling and slide mechanisms ther were signed before the pandemic. Those contracts must be their first priority if they wish to remain in business.

Every HWH leveling system made has remedies available for repair/replacement. Finding said parts is not so simple, HWH has many authorized dealers in the U.S.A., and have a listing on their website.

I just discovered my HWH slideoout does not move even though the pump runs. Diagnosing the problem and repairing same is my next goal.

[David0725]

what gets me is they don't have any problems Supplying new jacks for new rvs awhile us people that own our rvs can't use them .because our jacks don't work.

[Bruce_Brown]

^^^ Seems like darn near every other company these days. Sad situation, for sure.

I retired after 30 years in my career. 29-1/2 years it was beyond fun. The last 6 months my tank was empty.

It's not getting any better either.

[Horsedoc]

they are hiring so an ad I read says. Would be like walking on the shore trying to sweep the tide back with the backlog of work they have waiting

[dougrainer]

HWH is on Interstate 80 40 miles west of the Quad Cities. Almost ALL of the HWH employees come from the Quad cities as there is NO real town between HWH and the Quad cities. Since the Pandemic and slightly before, HWH has had a hard time getting and keeping employees for the Tech Phone bank and Parts. They have to dedicate almost all available workers to the manufacture of HWH products. Due to the learning curve and Technical knowledge required to operate the Tech phone/e-mail side, they try to have only knowledgeable people take those calls. My Contac for the past 35 years is retiring next spring. He is burnt out, as well as other people on the Phone Bank. You have to understand, the average phone call can last up to an hour and he stated the normal time is over 30 minutes. People call and have no idea what year model they have or what HWH system they have and it takes time for the phone tech to wade thru and slowly get that info. Then the customer wants to know HOW to diagnosis and repair and then wants parts shipped. ALL takes time. Doug

[Bruce_Brown]

way2roll wrote:
I can't imagine HWH is being difficult on purpose. I am certain they would love to sell you springs as much as you want to buy them. They, like thousands of other suppliers/businesses, are not enjoying this supply chain crisis any more than you are. In fact it's putting a lot of companies out of business.

Maybe a used rv parts supplier, dealer, repair shop or salvage yard would have what you are looking for.

If HWH only assigns one person to handle calls then, yes, they are doing it on purpose.

That said, I'm sure they would rather you go through your local dealer - hopefully they can get better results.

[Ray_IN]

For heavens sake, you can buy at least one model HWH retraction spring through Amazon: https://www.amazon.com/s?k=hwh+springs&crid=2EBSSLIGUKZWZ&sprefix=hwh+springs%2Caps%2C156&ref=nb_sb_noss_1

Also through Winnebagoparts.com https://winnebagoparts.com/hwh-leveling-jack-spring-kit/

Internet search engines can find lots of things.https://duckduckgo.com/?t=ffab&q=HWH+retraction+spring&atb=v343-1&ia=web

[way2roll]

I can't imagine HWH is being difficult on purpose. I am certain they would love to sell you springs as much as you want to buy them. They, like thousands of other suppliers/businesses, are not enjoying this supply chain crisis any more than you are. In fact it's putting a lot of companies out of business.

Maybe a used rv parts supplier, dealer, repair shop or salvage yard would have what you are looking for.

[dougrainer]

pianotuna wrote:
dougrainer,

I can't say I replaced HWH springs but I expect not.

However, the Ford dealership wanted $4500 for replacement springs, and a local spring shop charged me $3000.00.

What springs are you talking about? This thread is about HWH Jack retraction springs. HIGH price is about $125 for a 2 spring set. I can replace all 8 in less than 1 hour. Doug

[pianotuna]

dougrainer,

I can't say I replaced HWH springs but I expect not.

However, the Ford dealership wanted $4500 for replacement springs, and a local spring shop charged me $3000.00.