HwH is getting Ridiculous

HWH is on Interstate 80 40 miles west of the Quad Cities. Almost ALL of the HWH employees come from the Quad cities as there is NO real town between HWH and the Quad cities. Since the Pandemic and slightly before, HWH has had a hard time getting and keeping employees for the Tech Phone bank and Parts. They have to dedicate almost all available workers to the manufacture of HWH products. Due to the learning curve and Technical knowledge required to operate the Tech phone/e-mail side, they try to have only knowledgeable people take those calls. My Contac for the past 35 years is retiring next spring. He is burnt out, as well as other people on the Phone Bank. You have to understand, the average phone call can last up to an hour and he stated the normal time is over 30 minutes. People call and have no idea what year model they have or what HWH system they have and it takes time for the phone tech to wade thru and slowly get that info. Then the customer wants to know HOW to diagnosis and repair and then wants parts shipped. ALL takes time. Doug