Racklefratz, I can feel your frustration and anger. You obviously know who Doug is and that he has 40 yrs in the industry so I'm sure he knows a thing or two about RVs. Maybe you do too, we don't know. Now I will agree that Doug is not always as tactful as one might want, but he does share his knowledge and has a right to his opinion. Having been in business I can attest that some customers can wear on you, and some have an exaggerated idea of their importance and cannot be satisfied. That's not to say each one is not important. Companies have their struggles too, primarily to survive and be profitable. Anyway, we all know that the world is screwed up right now in just about every way possible. IMHO politics are primarily responsible for most of it. It's never going to be perfect and might not ever be halfway normal again unless voters come to their senses. In the meantime all we can do is deal with life as it comes, and be thankful we don't live somewhere like Ukraine.