Rick.Jay. THANKS. Racklefratz is exactly what ails ALL repair and Parts servicers. Of course, HE does not see it that way. WHY does he think RV's are different from Autos in parts and service? YES, It sometimes takes a lot longer to fix what the customer attempted to do after I actually fix his complaint. I wish HWH had the capability to post calls. My retired wife from BNSF railroad would sometimes email me some of her calls from customers. THESE recorded calls got some hi level people fired(customers, not BNSF employee) after the Railroad listened to these calls. Doug