Master disconnect on fourwinds 5000

[Vintmxman]

I own a 2006 fourwinds 5000 class c coach. My wife took it on a trip to Virginia and now she called a nervous wreck telling the master discontent would not turn off the house power and the brand new battery is now dead and will not charge. She is 600 miles from home and I don't know what could be wrong. I went over the coach a hundred times so she would not have a problem and this happens on day one..please help..it was working fine the day she left, turned off and on with no issues....

[enblethen]

The battery disconnects should both be in the "on" position while the rig is in use.
Why is she trying to turn them off?

[j-d]

Is she driving, and battery went dead? Should not have. NOT sure if Master Disconnect has to be ON for Chassis to charge House Battery. It DOES have to be ON for the onboard Converter/Charger to charge it. But that's only if there's 120-Volts-AC (from campground power pedestal or coach's Generator) available.

So is she Driving or Camped? If Camped with campground power, no need to turn the 12-Volt-DC system OFF. Should be ON to recharge the House Battery.