poor customer service

Reciently I ordered online a motorhome part, ATS, from "rvandvansurplus.com" dba as surplus on line. When I placed the order I received an email stating that the part would ship in 1 to 3 days and that I would be notified when shipped. After 5 days with no notification I emailed them asking about the status of the order. No reply. After 8 days I called them, but the service agent could not tell me if the unit had shipped, but assured me the the owner would call me later that day. No call. The next day I called and after holding for several minutes I talked with the owner. He told me that the item was not in stock and that he would probably receive it in 4 days. When I asked him why he did not at least email me that information, he told me that he was very busy and did not have time. I cancelled the order, telling him that I would never do business with him or his company. He became beligerant and swore at me.

I ordered the item from another company that had it in stock and shipped it the same day. JT