Not surprised at that, Dog Folks. I haven't paid GS much attention the last 5 years or so.
My biggest complaint about GS is the TONS of junk mail they start sending you as soon as you've signed up for anything from them. Their roadside assistance program brings you flurries of solicitations for their various products.
Took 2 years of stuffing all their junk mail into their postage paid envelopes and sending them back with a big NO across the signup cards to get it to finally stop.
Not a big fan of any GS product.
But I digress. I did once have GS roadside assistance and the times I used them, they didn't seem to know what the heck they were doing. In one case I had to explain that a 37' Class A is too heavy for the tow truck they sent out. I wasn't exactly sure the gal even knew what a Class A was!
In another case, I just needed some lug nuts tightened because a tire shop only set them at 125 ft-lbs instead of the 450 ft-lbs they needed and they popped loose on the road...they sent out a kid with no tools, no lug nut sockets, no impact gun, no air compressor. Didn't even have a breaker bar. All he had was tiny tow truck and a few useless tools. And I'd told GS specifically what equipment was needed for the job.
Stuff like that has never happened with Coach Net.